April 10, 2014
Change Your Industry, One Interaction at a Time
Automation creates scalability. But what happens to the personal touch?
Everyone knows that every customer interaction, no matter how it takes place, is ultimately about people. But how do you ensure digital media and automated tools enhance rather than detract from those interactions?
Here’s another in my series of interviews in which I pick a topic and connect with someone a lot smarter than me. This time I talked to Devin Gross, CEO of Emmi Solutions, a health care technology company that develops interactive and multimedia communication solutions to improve patient engagement, satisfaction, and health outcomes. Read full article