May 30, 2014
Innovating the Patient Experience with Empathy: A Recap of Cleveland Clinic’s Summit
Becker’s Hospital Review
Empathy. Innovation. Communication.
Maybe not words that you would immediately associate with the healthcare industry, but at Cleveland Clinic’s annual Patient Experience and Innovation Summit these themes ruled the three-day gathering, held last week.
The summit was established four years ago, but this year’s summit had the biggest attendance to date with more than 2,100 registered attendees from 49 states and 39 countries; undeniable proof that improving the patient experience is recognized as fundamental across healthcare systems, from hospital administrators to physicians, clinicians and other caregivers. Read full article