August 17, 2015
Report: Multimedia Patient Engagement Programs Increases HCAHPS Scores
HIT Consultant — An analysis of nearly 100,000 HCAHPS surveys from multiple service lines in 29 hospitals across the country demonstrated that patients who viewed one of Emmi’s web-based, interactive programs reported higher patient satisfaction scores when compared with patients who had not.
Patient satisfaction scores have always been important to providers but now that the Centers for Medicare & Medicaid Services (CMS) are tying reimbursements to HCAHPS scores, increasing scores has become a business imperative. Read full article