Improved Efficiency and Engagement for Endoscopy Scheduling at UAB Medicine
Hospitals and health systems are often plagued with inefficient scheduling processes that strain already stretched human resources. The University of Alabama at Birmingham (UAB) is an impactful example of this — using a manual approach often took weeks for their nurses to connect with patients, which decreased patient satisfaction and pulled nurses away from providing patient care.
UAB worked with Emmi on an automated interactive voice response (IVR) phone call, where patients have the option to transfer to scheduling. They combined this with an EmmiEngage® program telling patients how to prepare for the procedure.
A significant improvement in scheduling efficiency, leaving staff more time for patient care. Additionally, patients who answered Emmi calls to schedule their appointment were more likely to start the procedure preparation program than patients who did not interact with the calls.
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